Trauma-Informed Interpreting

Understanding Trauma and its Impact on Effective Communication

October 20, 2023

12pm CST / 1pm EST

Ludmila Golovine

1.5 Hours


Without CEUs – FREE

1.5 CEU Hours – $35

Available CEUs

By the nature of the work they do, interpreters help facilitate communication for vulnerable populations in our society. To assist interpreters in being prepared to provide language access to these groups, we will explore trauma from the perspective of the interpreter. Participants will be introduced to the concept of trauma and how it changes the way individuals think and communicate. For interpreters to be effective members of the care team, we will also discuss two concepts related to the care for survivors: Trauma-Informed Care and Trust Based Relationship Intervention (TBRI) and is following SAMHSA Principles and Guidance for a Trauma-Informed Approach (TIA). To support this, we will touch on how language and cultural competency play an important role in delivering trauma-informed care. Finally, attendees will learn strategies for managing difficult interpreting encounters when working with survivors of trauma.

Learning Objectives

The Participant will:

  1. Understand Trauma, its impact on patients and the care team, and ways it can impact communication.
  2. Learn the principles of trauma-informed care.
  3. Understand TBRI – Trust Based Relationship Intervention
  4. Garner strategies to manage difficult situations.
  5. Develop an understanding of how language and cultural competency play an important role in delivering trauma informed care.

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Ludmila Golovine

Ludmila Golovine, President & CEO of MasterWord Services, Inc.

Ludmila “Mila” Golovine has been an advocate for survivors of Human Trafficking since the start of her professional career. Golovine volunteers for and supports various projects to inspire, promote, and develop solutions to end sexual abuse, exploitation, and violence against children, particularly those related to stopping the exploitation of minors online. Golovine actively participates as a member of the United Against Human Trafficking Coalition and is part of the Coalition survivor services committee where she participated in creating Guidelines for the Provision of Interpretation and/or Translation Services for Trafficked Persons and Survivors. She helps victims and survivors through her support of the Interparliamentary Taskforce on Human Trafficking, World Childhood Foundation, TBAT (Texas Business Against Trafficking) and work with the Texas Human Trafficking Prevention Taskforce.  In 2023 MasterWord became the first Vicarious Trauma-Informed language services company (VT-ORG) in accordance with the guidelines of the US Department of Justice Office for Victims of Crime.

As a professional interpreter, Golovine is familiar with the toll interpreting for survivors may have on the interpreters themselves. For the past 15 years, she has applied her training in Trust-Based Relational Intervention (TBRI) therapy, Synergetic Play Therapy and Trauma Informed Care, as well as skills as a Master Certified Neuro-Linguistic Programming Practitioner and a Certified Demartini Method Facilitator to tirelessly help promote health and wellness for language professionals and raise awareness about the experiences of human trafficking survivors and their language access needs.

Golovine and MasterWord are committed to providing trauma-informed services and have launched training and tools for language professionals as well as trauma-informed providers who work with language professionals to foster a partnership that creates an environment conducive to healing and avoid re-traumatization of survivors.  

She is an advocate for social justice and is a nationally and internationally recognized speaker. Her work has been recognized by numerous awards, including California Healthcare Interpreting Association (CHIA) Trainer of the Year Award 2021, Houston Business Journal’s Women Who Mean Business Award; Ernst & Young Entrepreneur of the Year Gulf Coast Area regional winner, and Congressional Recognition G7 “Excellence in International Service” award.

Tools for Interpreters

MasterWord is a vicarious trauma-informed organization.