Echoes of Understanding: Navigating Deaf Culture with Sensitivity





This is a 1-hour webinar held on June 13th, 2024. This webinar provides a deeper understanding of deaf culture, its language, values and forms of expression. Accredited CEUs: CCHI, CCMC, IMIA, NACCM.

Many people mistakenly view Deaf culture merely as a disability, overlooking its rich language, values, and unique forms of expression. Join M. Cody Francisco, BSW, MS, CDI, in this enlightening presentation as he guides viewers towards a deeper understanding of Deaf culture and its distinctive needs. Learn about the importance of cultural sensitivity and explore available resources for the Deaf community. Cody will delve into the intricacies of Sign Language and its impact on communication, offering valuable insights into effective interaction with Deaf clients. Gain practical tips on communication etiquette and strategies for collaborating seamlessly with interpreters across diverse settings.


Learning Objectives:

  1. Identify common characteristic traits of Deaf & Hard of Hearing individuals including communication modalities
  2. Gain a fundamental understanding of Deaf Culture
  3. Identify resources available for individuals working with Deaf & Hard of Hearing individuals



M. Cody Francisco, CDI – Director, Interpreting Services, Deaf and Hard of HearingCody Francisco holds the position as MasterWord’s Director of Interpreting Services, Deaf and Hard of Hearing, and is the only Certified Deaf Interpreter (CDI) in the Houston, Texas area. He attended Oklahoma State University for his Bachelor’s in Human Resource: Organizational Development. He also attended Rochester Institute of Technology and obtained his Bachelors of Social Work and Master’s in Multidisciplinary Studies with a focus in Deaf Studies and Counseling.

Prior to joining MasterWord, he held leadership positions for a large Video Relay Service provider, Interpreting Agencies, and was a former representative for Region IV of the Registry of Interpreters for the Deaf. Cody carries over 18 years of experience in the industry as well as being an adjunct professor for several Interpreter Training Programs in Oklahoma and Texas. He has provided numerous of educational training for legal advocacy and solutions for effective communication, including in Emergency Management Training and Medical Interpreting. Cody has been awarded as a Certified Deaf Interpreter (CDI) by the Registry of Interpreters for the Deaf (RID – Certification #49098).