3 Tips for When Your Interpreting Encounter Turns Into a Mental Health Discussion

Interpreting Encounter Turns Into a Mental Health

We have all been there...

The doctor or Nurse Practitioner is talking with the patient about the need to take his meds faithfully for his chronic disease, and the patient goes quiet for a minute. He says in a low voice that there is really no point in his taking the medicine because his life is not worth living anyway.  

The provider does a reset, and so do you. You both realize that this encounter has changed from a businesslike discussion of how to manage hypertension to a discussion about mental health.

The provider needs your support, as the interpreter, to follow her lead. The moment that a patient discloses his frame of mind and his difficulty in coping is a moment that requires calm, focused attention to silences as well as to words.


Watch to see how the provider adjusts her tone and her body language, and most probably, how she slows down and lets the moment develop. This is a time to build trust, to let the patient think, to not hurry him.  

There are several things that you can do during the interpreting encounter to support good communication when mental health or mental hurt is discussed.


Be aware immediately of your own response to the patient’s disclosure. If you have a negative response, such as wanting the patient to not be so needy, or feeling uncomfortable with the patient’s statement in any way, sequester that reaction behind a barrier. Your role as part of the care team is not to jolly the patient out of his downcast state, nor is your role to want him to feel different. It is his life, and his hurt, and he is here for help.


Pay close attention to the words the patient uses, and the way in which he uses them. If he does not finish his sentences, or if he uses language in an unusual way, be sure to convey the exact same use of language in English. You can use the Interpreter Voice to state to both the patient and provider that you are conveying the patient’s message the same way that he is saying it.


Pay close attention to how the provider phrases comments to the patient. Is she asking questions? Is she making statements? Is she being persuasive, or supportive, or testing to see how deep the pain goes? If the patient were English-speaking, the provider could get across this nuance to the patient. As the interpreter, you have the difficult and important job of conveying the exact same nuance. 

You did it! You managed the pivot gracefully, following the lead of the provider and patient.

About MasterWord

MasterWord Services, Inc., a woman-owned business established in 1993, is ranked in the Top 20 largest language service providers in North America by the market research firm, Common Sense Advisory. A top-quality provider of industry-specific language solutions, the company works with more than 300 clients in Fortune 500 companies. These include energy and engineering, healthcare, life sciences, government, technology, insurance, finance, education, and non-profit organizations with requirements in more than 250 languages and across four continents. MasterWord’s strength lies in understanding its clients’ unique challenges and tailoring custom solutions for success. The company delivers a broad spectrum of solutions for clients operating in a highly regulated, fast-paced, deadline-driven environment, always striving to exceed our clients’ expectations.